This privacy notice tells you what to expect us to do with your personal information.

-Contact details
-What information we collect, use, and why
-Lawful bases and data protection rights
-Where we get personal information from
-How long we keep information
-How to complain

Contact details
Telephone
+6580151776
Email
[email protected]

 
What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

- Names and contact details
- Gender
- Pronoun preferences
- Date of birth
- Website user information 

We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Purchase or service history
- Account information, including registration details
- Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information

We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information

We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Account information
- Purchase or service history 

Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements: 

- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 
Where we get personal information from
Directly from you.

 
How long we keep information
We hold your information so long as we have ongoing consent. This might be withdrawn at any point by contacting us.

 
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 
Last updated
7 December 2024

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[email protected]

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